We aim to provide you with an impeccable and stress-free cleaning experience. To help us achieve this, please make sure to leave a way for our team to get in and out of your house during out cleaning visit. Additionally, we kindly request that you secure any pets in a separate area to prevent distractions for our cleaners. If you have any special instructions or areas you want us to pay extra attention to, please leave a note in a place that’s easily noticeable for our team. This will ensure we meet your expectations and provide the best possible service. Thank you for your cooperation!

At The Clean Oasis, we understand that life can be unpredictable and plans may change. If you need to reschedule an appointment, please contact us via phone or email, and we will work with you to find a new suitable time. For cancellations, our policy is as follows: if you cancel 24 hours before your scheduled appointment, you will receive a 50% refund. Unfortunately, same-day cancellations do not qualify for any refunds. This policy helps us manage our schedule efficiently and continue providing high-quality service to all our clients.

Absolutely! At The Clean Oasis, our cleaners put in a lot of hard work to ensure everything is spotless and presentable. If you'd like to show your appreciation for their efforts, feel free to tip them directly. It's a great way to acknowledge their dedication and excellent service. Thank you for considering this extra gesture of appreciation!

The Clean Oasis includes all necessary cleaning supplies as part of our service package. This ensures that our team uses the appropriate tools and products to achieve the best possible results, consistently maintaining the high standards we promise our clients. This way, you can focus on enjoying the pristine outcomes of our services without any additional hassle.

At The Clean Oasis, we prioritize the safety and security of your home and belongings during every phase of the design process. Our company is fully bonded and insured, providing you with peace of mind that all aspects of your property are protected under all circumstances. This comprehensive coverage ensures that, in the unlikely event of any damage or mishap, you are fully safeguarded. By choosing The Clean Oasis, you can fully trust in our commitment to professional and secure service.

Yes, your pet can be home while we clean! At The Clean Oasis, we understand that pets are part of the family and we aim to accommodate their presence during our cleaning process. However, to ensure an efficient process and exceptional finished results, we kindly ask that pets be kept out of the way. This helps our team move about freely and focus on delivering the best results for your design portfolio. Your cooperation is greatly appreciated!